Support
Contact Us
Last Updated: October 2026
Support email
For product questions, billing, refunds, cancellations, and account help, email hello@gothreadly.live. For anything about a payment, include the payment reference from your receipt or checkout so we can match it to your payment.
What to expect
Payment-error reports (incorrect or duplicate charges, or a payment without plan activation) are reviewed and corrected under the Refund and Cancellation Policy. Include your account email and the payment reference for the fastest resolution.