Shipping and Exchange Policy
Last Updated: October 2026
No physical shipping
Threadly is a digital service. No physical products are sold or shipped, so there is no shipping address, shipping charge, or delivery carrier involved in any purchase.
Digital delivery
Plan access is delivered digitally. Once your payment is confirmed, the plan is activated on the Threadly account registered with the email and mobile number used at checkout. If you paid without signing in, the purchase is linked when you sign in or create your account with those same details using the claim link shown at checkout. If a payment succeeds but your plan is not activated, contact hello@gothreadly.live with your payment reference.
Exchange
Plans are digital and term-based, so exchanges do not apply. Plan changes are managed from your billing settings, and cancellations and refunds follow the Refund and Cancellation Policy.